Find answers to the most common questions about our products, shipping, and services.

QUESTIONS ❓

1. Are your products authentic vintage?

Answer:
Yes, all our products are authentic vintage pieces from past decades. Each item is carefully selected for its originality and unique character.

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2. What condition are the items in?

Answer:
Our vintage items are in very good condition. Due to their age, some pieces may show minor signs of wear, which adds to their vintage authenticity.

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3. How long does shipping take?

Answer:
Shipping within Germany takes approximately 2–5 business days. For other European countries, delivery may take 5–10 business days.

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4. Do you offer free shipping?

Answer:
Yes, we offer free shipping on all orders within Germany.

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5. Can I return my order?

Answer:
Yes, you can return your item within 14 days of receiving your order. The item must be in its original condition. Please check our Refund & Returns Policy for more details.

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6. Do you offer exchanges?

Answer:
We currently do not offer direct exchanges. If you would like a different item, please return your order and place a new one.

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7. How can I contact you?

Answer:
You can contact us via email at contact@heritagetes.shop or by phone at +33 745751531. We usually respond within 24 hours.

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8. Do you provide tracking information?

Answer:
Yes, once your order is shipped, you will receive a tracking number via email.